Refund policy

# Refund & Returns Policy

**Effective Date:** August 8, 2026
**Last Updated:** August 8, 2026

At RPS Apparel, we are committed to providing our customers with quality apparel and reliable service. We carefully inspect products before shipment and work to ensure that orders are manufactured and delivered according to the customer's approved specifications.

This Refund & Returns Policy explains the conditions under which customers may request a return, exchange, replacement, or refund from RPS Apparel.

By placing an order with RPS Apparel, you acknowledge and agree to the terms of this policy.

## 1. 7-Day Return Policy

RPS Apparel provides a **7-calendar-day return window** for eligible standard, non-customized products.

The 7-day period begins on the date the customer receives the order according to the available delivery or shipment records.

Customers who wish to return an eligible product must contact RPS Apparel within **7 calendar days of receiving the product**.

Returns requested after the 7-day period may not be accepted unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

## 2. Eligibility for Standard Returns

To qualify for a standard return, the product must:

* Be unused and unworn
* Be unwashed
* Be unaltered
* Be in its original condition
* Have all original tags and labels attached where applicable
* Be free from stains, odors, makeup, pet hair, or other signs of use
* Not have been damaged after delivery
* Be returned with reasonable proof of purchase
* Be returned according to the instructions provided by RPS Apparel

RPS Apparel reserves the right to inspect returned products before approving a refund or exchange.

Products that do not meet these requirements may be rejected and returned to the customer.

## 3. Custom and Personalized Apparel

Because RPS Apparel provides custom apparel manufacturing and personalized products, **customized and made-to-order products are generally not eligible for ordinary returns or refunds**.

This includes products that have been:

* Custom manufactured
* Custom cut and sewn
* Printed
* Embroidered
* Sublimated
* Screen printed
* DTF printed
* DTG printed
* Customized with logos
* Customized with names or numbers
* Customized with artwork
* Customized with labels or branding
* Manufactured according to customer-specific specifications
* Manufactured according to approved samples or mockups
* Produced specifically for a customer or business

Once production has started on a custom order, the order may not be cancelled or refunded simply because the customer changes their mind, changes their design, no longer needs the product, or decides that they do not want the order.

This does not affect a customer's rights regarding defective, damaged, incorrect, or materially non-conforming products.

## 4. Defective Products

If you receive a defective product, please contact RPS Apparel within **7 calendar days of delivery**.

A defective product may include an item that has a manufacturing defect or another issue that occurred during the production process.

Customers may be required to provide:

* Order number or invoice number
* Description of the defect
* Clear photographs of the affected product
* Video evidence where reasonably necessary
* Photographs of packaging if shipping damage is involved

After reviewing the claim, RPS Apparel may provide one of the following solutions:

* Replacement of the defective product
* Repair or correction where appropriate
* Refund for the affected product
* Partial refund
* Another reasonable resolution agreed upon by both parties

RPS Apparel may require the defective product to be returned for inspection before approving a replacement or refund.

## 5. Damaged Products During Shipping

Customers should inspect their package when it arrives.

If an item appears to have been damaged during shipping, customers should contact RPS Apparel as soon as reasonably possible and preferably within **7 calendar days of delivery**.

Customers may be asked to provide photographs of:

* The damaged product
* The shipping package
* Shipping labels
* Any visible damage to the packaging

RPS Apparel will review the circumstances and determine the appropriate resolution.

## 6. Incorrect Product or Order

If RPS Apparel sends an incorrect product, incorrect design, incorrect quantity, or an item that materially differs from the approved order, the customer must contact us within **7 calendar days of receiving the order**.

After reviewing the issue, RPS Apparel may provide:

* A replacement
* Correction of the affected product
* A refund for the affected item
* A partial refund
* Another appropriate resolution

Customers should not return an incorrect product without first contacting RPS Apparel and receiving return instructions.

## 7. Size-Related Returns

For standard, non-customized products, customers may request a return within the 7-day return window if the product meets all standard return conditions.

Customers are responsible for selecting the appropriate size when size charts and measurements have been provided.

For custom-made apparel manufactured according to customer-provided measurements or specifications, size-related returns are generally not accepted unless the product was manufactured incorrectly or materially differs from the approved specifications.

## 8. Products That Cannot Be Returned

The following products are generally not eligible for ordinary returns or refunds:

* Custom-made apparel
* Personalized apparel
* Printed apparel
* Embroidered apparel
* Custom uniforms
* Custom sportswear
* Custom streetwear
* Custom hoodies
* Custom T-shirts
* Custom sweatsuits
* Products containing customer-provided artwork
* Products containing customer logos
* Products containing names or numbers
* Products manufactured according to customer-specific measurements
* Products manufactured according to an approved sample or specification
* Bulk or wholesale production orders
* Altered products
* Washed products
* Worn products
* Products damaged by the customer
* Final-sale products
* Clearance products
* Special-order products

Defective or incorrectly manufactured products may still be eligible for a remedy where applicable.

## 9. Return Shipping Costs

For standard returns where the customer simply changes their mind, selects the wrong size, or no longer wants the product, the customer may be responsible for the cost of return shipping.

If RPS Apparel determines that the product was defective, damaged, incorrectly supplied, or materially different from the approved order, RPS Apparel may provide return-shipping instructions or cover reasonable return-shipping costs as appropriate.

Customers should not ship products back without receiving return instructions from RPS Apparel.

## 10. Return Authorization

All returns must receive authorization from RPS Apparel before being shipped back.

To request a return, contact:

**Email:** [Insert Customer Service Email]

Please include:

* Customer name
* Order number
* Date of purchase
* Date of delivery
* Product name
* Reason for the return
* Photographs of the product when requested

Once the return request has been reviewed, RPS Apparel will provide further instructions if the return is approved.

Unauthorized returns may be refused or returned to the customer.

## 11. Refund Processing

Once an approved return has been received and inspected, RPS Apparel will determine whether the product qualifies for a refund.

If the refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the customer's bank, credit-card company, debit-card issuer, or payment processor.

RPS Apparel is not responsible for delays caused by a bank, card issuer, payment processor, or other financial institution after the refund has been submitted.

## 12. Partial Refunds

In certain circumstances, RPS Apparel may issue a partial refund rather than a full refund.

A partial refund may be considered when:

* Only part of an order is affected
* A product has a minor defect
* The customer agrees to keep a product with a disclosed issue
* The circumstances justify a partial refund
* Only certain products in a multi-product order qualify for a refund

The amount of any partial refund will be determined based on the circumstances of the order.

## 13. Custom Order Deposits and Payments

For custom manufacturing, wholesale, and bulk orders, RPS Apparel may require an advance payment, deposit, or other agreed payment before production begins.

Once production has started, payments may become non-refundable because RPS Apparel may have purchased fabric, materials, trims, packaging, or other components specifically for the customer's order and may have committed production resources.

Custom-order payment terms may also be governed by the customer's quotation, invoice, purchase order, manufacturing agreement, or other written agreement.

Nothing in this section is intended to eliminate any rights that cannot legally be waived.

## 14. Order Cancellation

Customers should contact RPS Apparel immediately if they wish to cancel an order.

For standard products that have not yet been shipped, RPS Apparel may consider cancellation requests where reasonably possible.

For custom, personalized, wholesale, or bulk orders, cancellation may not be possible once:

* Materials have been purchased
* Fabric has been cut
* Production has started
* Printing has started
* Embroidery has started
* Customization has started
* Packaging has been prepared
* The order has been shipped

Any cancellation or refund for such orders will be handled according to the applicable quotation, invoice, agreement, and circumstances of the order.

## 15. Exchanges

Eligible standard products may be exchanged where the requested replacement product is available.

Exchange requests must be submitted within the applicable **7-day return window**.

Custom, personalized, printed, embroidered, or made-to-order products are generally not eligible for exchanges unless the product is defective, incorrect, or materially different from the approved specifications.

## 16. Payment Disputes and Chargebacks

Customers are encouraged to contact RPS Apparel before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate legitimate payment and order concerns and work toward an appropriate resolution.

If a customer initiates a chargeback, RPS Apparel may provide relevant documentation to the applicable payment processor or financial institution, including:

* Invoice information
* Payment records
* Order confirmations
* Customer communications
* Production records
* Shipping information
* Delivery confirmation
* Approved designs or specifications
* Proof of delivery
* Return and refund records

A chargeback does not automatically establish that a customer is entitled to a refund.

RPS Apparel reserves the right to respond to and contest fraudulent, unauthorized, or otherwise improper chargebacks through the applicable payment processor.

## 17. Final Sale Products

Products clearly identified as **Final Sale**, **Clearance**, or **Non-Returnable** at the time of purchase are not eligible for ordinary returns or refunds unless defective, incorrectly supplied, or otherwise subject to a non-waivable legal right.

## 18. No Refund for Customer-Caused Damage

RPS Apparel will generally not provide a refund or replacement for damage caused after delivery by:

* Improper washing
* Improper drying
* Bleaching
* Improper ironing
* Alteration
* Staining
* Normal wear and tear
* Accidental damage
* Improper use
* Failure to follow care instructions

Customers are responsible for following the care instructions provided with the applicable product.

## 19. Inspection of Returned Products

All returned products may be inspected by RPS Apparel before a refund, exchange, or replacement is approved.

Inspection may include reviewing:

* Product condition
* Tags and labels
* Signs of wear
* Washing or alteration
* Manufacturing defects
* Damage
* Product authenticity
* Order specifications

RPS Apparel reserves the right to reject a return that does not meet the conditions of this policy.

## 20. Texas Law

RPS Apparel operates in Texas and this policy is intended to comply with applicable Texas and United States laws.

Texas does not generally require a retailer to provide a specific number of days for ordinary merchandise returns. RPS Apparel therefore establishes the **7-day return period** described in this policy for eligible products.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived under applicable law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will control.

## 21. Changes to This Policy

RPS Apparel may update this Refund & Returns Policy from time to time.

Any changes will be posted on this page, together with an updated “Last Updated” date.

Customers are encouraged to review this page periodically for the most current version of the policy.

## 22. Contact Us

For questions regarding returns, refunds, exchanges, defective products, order cancellations, or payment disputes, please contact:

**RPS Apparel**
**Website:** [Insert Website URL]
**Email:** [Insert Customer Service Email]
**Phone:** [Insert Phone Number]
**Business Address:** [Insert Texas Business Address]

When contacting us regarding an order, please provide your order number and the email address or other contact information associated with the purchase.

## 23. Customer Acknowledgment

By placing an order with RPS Apparel, the customer acknowledges that they have had the opportunity to review this Refund & Returns Policy and understand the applicable return, refund, cancellation, and exchange conditions.

By purchasing custom or made-to-order apparel, the customer further acknowledges that customized products may not be eligible for ordinary returns or refunds because they are manufactured specifically according to the customer's requirements.