Shipping policy

# Shipping Policy

**Effective Date:** August 9, 2026
**Last Updated:** August 9, 2026

At RPS Apparel, we are committed to processing and shipping customer orders as efficiently and reliably as possible. This Shipping Policy explains our shipping procedures, processing times, delivery expectations, shipping costs, delays, and responsibilities relating to orders placed through RPS Apparel.

By placing an order with RPS Apparel, you acknowledge and agree to the terms outlined in this Shipping Policy.

## 1. Order Processing

Orders are processed after payment has been successfully received and the order details have been confirmed.

For standard, in-stock products, orders are generally prepared for shipment within **2–5 business days**.

Processing times may be longer for:

* Custom apparel
* Personalized products
* Embroidered products
* Printed products
* Bulk orders
* Wholesale orders
* Made-to-order products
* Products requiring special materials
* Orders requiring customer design approval
* Orders requiring samples or pre-production approval

For custom and bulk orders, the estimated production timeline will generally be communicated to the customer before or during the order process.

## 2. Custom and Bulk Production Orders

RPS Apparel specializes in custom apparel and may manufacture products according to customer-provided designs, specifications, measurements, artwork, quantities, and other requirements.

Custom and bulk orders may require additional production time.

Production time does not necessarily begin until:

* Payment requirements have been satisfied
* Designs or artwork have been approved
* Product specifications have been confirmed
* Required materials are available
* Any necessary samples or approvals have been completed

The estimated production timeline provided by RPS Apparel is an estimate and is not necessarily a guaranteed delivery date unless a specific guaranteed delivery commitment has been agreed to in writing.

## 3. Shipping Time

Once an order has completed processing or production, it will be handed over to the selected shipping carrier.

Estimated shipping times may vary depending on the shipping method, destination, carrier, customs processing, weather, holidays, and other circumstances outside RPS Apparel's control.

Estimated delivery times will be provided where reasonably possible.

Shipping estimates do not include production or order-processing time unless specifically stated.

## 4. Shipping Costs

Shipping charges may vary depending on:

* Destination
* Package weight
* Package dimensions
* Number of products
* Shipping method
* Carrier
* Delivery speed
* Customs or import requirements

The applicable shipping cost may be displayed during checkout, included in the customer's invoice, or communicated separately before an order is confirmed.

For custom, wholesale, or bulk orders, shipping charges may be calculated separately based on the final shipment weight, dimensions, destination, and selected carrier.

## 5. Shipping Locations

RPS Apparel may ship products within the United States and, where available, to international destinations.

Shipping availability may vary depending on the product, destination, carrier, and applicable restrictions.

Customers are responsible for providing a complete and accurate delivery address.

## 6. Customer Address Responsibility

Customers are responsible for ensuring that the shipping information provided to RPS Apparel is accurate and complete.

This includes:

* Full name
* Company name where applicable
* Street address
* Apartment, suite, or unit number
* City
* State
* ZIP code
* Country for international shipments
* Correct telephone number where required by the carrier

RPS Apparel is not responsible for delays, additional shipping costs, returned shipments, or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to RPS Apparel because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

## 7. Tracking Information

When tracking is available, RPS Apparel may provide the customer with a tracking number after the order has been shipped.

Customers can use the tracking information provided by the applicable carrier to monitor shipment progress.

Tracking information may take some time to become active after a package has been handed to the carrier.

RPS Apparel is not responsible for temporary inaccuracies, delays, or interruptions in carrier tracking information.

## 8. Delivery Delays

RPS Apparel works with shipping carriers to deliver orders within the estimated delivery period.

However, shipping times may be affected by circumstances beyond our reasonable control, including:

* Severe weather
* Natural disasters
* Carrier delays
* Transportation disruptions
* Holidays
* Peak shipping periods
* Customs processing
* Government restrictions
* Incorrect delivery information
* Carrier staffing or operational issues
* Security-related delays
* Other unforeseen circumstances

When a shipment is delayed by a carrier, RPS Apparel will make reasonable efforts to assist the customer but cannot guarantee a specific delivery date unless a guaranteed delivery arrangement has been expressly agreed to in writing.

## 9. Lost Shipments

If a shipment appears to be lost while in transit, customers should contact RPS Apparel so that we can review the shipment and, where appropriate, contact the shipping carrier.

RPS Apparel may require the customer to provide the order number, tracking number, shipping address, and other relevant information.

Where appropriate, RPS Apparel may work with the carrier to initiate a shipment investigation or claim.

A replacement or refund for a lost shipment will be determined based on the circumstances, carrier findings, applicable insurance, order terms, and any applicable law.

## 10. Delivered but Not Received

If tracking information indicates that a package has been delivered but the customer cannot locate it, the customer should:

1. Check the delivery address.
2. Check around the delivery location.
3. Ask household members, employees, neighbors, or building management if applicable.
4. Review any delivery photograph or carrier notification.
5. Contact the shipping carrier.
6. Contact RPS Apparel if the package cannot be located.

RPS Apparel may assist with contacting the carrier or reviewing the shipment.

Where the carrier confirms delivery to the address provided by the customer, RPS Apparel may not be responsible for theft or loss occurring after confirmed delivery.

## 11. Damaged Packages

Customers should inspect packages upon delivery.

If a package appears visibly damaged, customers should photograph the package and its contents before disposing of any packaging materials.

If the product itself is damaged, customers should contact RPS Apparel as soon as possible and preferably within **7 calendar days of delivery**.

Customers may be asked to provide:

* Order number
* Photographs of the package
* Photographs of the shipping label
* Photographs of the damaged product
* Description of the damage

RPS Apparel will review the circumstances and determine the appropriate resolution.

## 12. International Shipping

International shipments may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise, these charges are the responsibility of the customer or recipient.

RPS Apparel does not control the customs policies, duties, taxes, or clearance procedures of another country.

International delivery times may also be longer because of customs inspections or other government procedures.

## 13. Customs and Import Delays

For international orders, customs authorities may inspect shipments or request additional information.

RPS Apparel is not responsible for delays caused by:

* Customs inspections
* Import restrictions
* Government authorities
* Unpaid duties or taxes
* Incorrect customs information
* Import documentation requirements
* Restrictions imposed by the destination country

Customers are responsible for ensuring that products can legally be imported into their destination country.

## 14. Refused or Undeliverable Shipments

If a customer refuses delivery or a shipment becomes undeliverable because of an incorrect address, failure to collect the package, refusal to pay applicable duties or fees, or another customer-related reason, additional charges may apply.

For custom or made-to-order products, refusal of delivery does not automatically create a right to a refund.

Any refund request will be reviewed according to the applicable order terms and RPS Apparel's Refund & Returns Policy.

## 15. Split Shipments

RPS Apparel may, where reasonably necessary, ship products from an order separately.

Customers may receive multiple tracking numbers and packages.

Unless otherwise agreed, additional shipments resulting from RPS Apparel's fulfillment process will not necessarily result in additional shipping charges to the customer.

## 16. Pre-Orders and Made-to-Order Products

Products identified as pre-order, made-to-order, or custom production items may require additional time before shipment.

The estimated shipping or production timeframe for these products will be communicated at the time of purchase where reasonably possible.

Pre-order or made-to-order dates are estimates unless RPS Apparel expressly guarantees a specific date in writing.

## 17. Shipping for Custom Manufacturing Orders

For custom manufacturing and bulk orders, the shipping arrangements may be established separately in the customer's quotation, invoice, purchase order, or manufacturing agreement.

Such arrangements may specify:

* Production timeline
* Shipping method
* Shipping carrier
* Shipping cost
* Delivery destination
* Estimated shipping time
* Responsibility for duties and taxes
* Insurance arrangements
* Other logistics requirements

If a separate written agreement conflicts with this general Shipping Policy, the specific written agreement may control for that particular order.

## 18. Changes to Shipping Information

Customers should contact RPS Apparel immediately if they need to change their shipping address after placing an order.

Address changes cannot be guaranteed once an order has been processed or shipped.

If an address change results in additional carrier charges, the customer may be responsible for those charges.

## 19. Shipping and Returns

Shipping an item back to RPS Apparel does not automatically guarantee a refund.

Returns are subject to the requirements of the **RPS Apparel Refund & Returns Policy**.

Customers should obtain return authorization before sending products back.

For eligible standard products, the applicable return period is **7 calendar days from delivery**.

Custom, personalized, printed, embroidered, and made-to-order products are generally not eligible for ordinary returns unless they are defective, incorrect, damaged, or otherwise covered by applicable law or the customer's written agreement.

## 20. Shipping Insurance

Where shipping insurance is purchased or included with a shipment, claims may be subject to the terms, conditions, limitations, and procedures of the applicable carrier or insurance provider.

RPS Apparel may assist customers with the claims process where appropriate.

## 21. No Guaranteed Delivery Date

Unless RPS Apparel has expressly provided a written guaranteed delivery commitment, all production and shipping dates are estimates.

RPS Apparel is not responsible for losses arising solely from delays caused by carriers, customs authorities, weather, natural disasters, government actions, or other circumstances outside our reasonable control.

Customers who require delivery by a specific date should contact RPS Apparel before placing the order to determine whether expedited or guaranteed shipping options are available.

## 22. Customer Responsibility After Delivery

Once a shipment has been successfully delivered, the customer is responsible for taking reasonable steps to secure the package.

Customers should provide a secure delivery address whenever possible.

RPS Apparel is not responsible for theft, loss, or damage occurring after confirmed delivery where the carrier has properly delivered the package to the address provided by the customer, except where applicable law provides otherwise.

## 23. Shipping Policy and Applicable Law

This Shipping Policy is intended to operate in accordance with applicable Texas and United States laws.

Nothing in this policy is intended to waive or limit any consumer rights or remedies that cannot legally be waived.

## 24. Changes to This Shipping Policy

RPS Apparel may update this Shipping Policy from time to time to reflect changes in:

* Shipping carriers
* Shipping methods
* Delivery locations
* Business practices
* Products and services
* Applicable laws and regulations

The most recent version will be posted on this page with an updated “Last Updated” date.

## 25. Contact Us

If you have questions regarding shipping, delivery, tracking, damaged shipments, lost packages, or international shipping, please contact:

**RPS Apparel**
**Website:** [Insert Website URL]
**Email:** [Insert Customer Service Email]
**Phone:** [Insert Phone Number]
**Business Address:** [Insert Texas Business Address]

When contacting us about a shipment, please provide your order number and the email address or contact information associated with the order.

## 26. Customer Acknowledgment

By placing an order with RPS Apparel, the customer acknowledges that shipping times may vary depending on the product, order type, destination, shipping method, carrier, and circumstances outside RPS Apparel's control.

Customers further acknowledge that custom, personalized, wholesale, and bulk orders may have separate production and shipping terms communicated through the applicable quotation, invoice, or written agreement.
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### Recommended policy setup for RPS Apparel

Since you've now created the **Privacy Policy** and **Refund & Returns Policy**, I recommend having these pages together in your website footer:

* **Privacy Policy**
* **Terms & Conditions**
* **Refund & Returns Policy**
* **Shipping Policy**
* **Contact Us**

For RPS Apparel specifically, the most important protection is keeping **custom/B2B manufacturing orders separate from ordinary retail orders** in all four policies. That way, your website doesn't accidentally promise retail-style returns, delivery dates, or cancellations for custom production orders.